PC configuration
Processor (min.): Intel Core i7 2,8GHz
Processor (recomm.): Intel Core i7/i9 3,2GHz
RAM memory (min.): 16 GB
RAM memory (recomm.): 32 GB
Graphic card: NVIDIA (A perfect function with other graphics cards cannot be guaranteed.)
VRAM Graphic card (min.): 4 GB
VRAM Graphic card (recommended): 8 GB
USB-Slot: 1x
HDD: 200 GB

Operating Systems

• Windows® 10

To ensure an error-free data exchange within hyperDENT and hyperVIEW, the User Account Control has to be deactivated in Windows.

To this purpose, proceed as follows: Click Start > Control panel and enter the string User Account Control in the search field. Deactivate the option in the dialogue displayed. Then close the dialogue.

Error origin:
Microsoft Visual C++ 2005 SP1 is not installed.

Troubleshooting:
Installation of Microsoft C++ 2005 SP1

Downloadlink:
Microsoft vcredist

If C++2005 SP1 does not solve the problem please add also Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC
http://www.microsoft.com/de-de/download/details.aspx?id=26347

Settings are corrupt

Error message:

Error origin:

In a crash or irregular shutdown of hyperDENT it may happen that the file settings.xml, which is normally updated when you quit, will be damaged.

Troubleshooting:

Delete the settings.xml file in the file path:

 C:\user\<user name>\AppData\Roaming\hyperDENT

(Info: AppData is a hidden file!)

hyperDENT starts with the default settings. Important => check the general settings in hyperDENT, especially file paths!

If a copy of settings.xml is available, copy it into the folder!

Note: Regularly update a copy of the settings.xml

After reading the backed-up copy hyperDENT starts again with the saved settings.

1) Errors in connection to anti-virus scans

Error message:

– Error: Cannot open Toolpath file c:\…..\tmp.pof

– cyrun-Error/Abort

– Zyklus unerwartet beendet

Troubleshooting:

To ensure proper operation the following folders must be excluded from the antivirus scan.

Work directory:

Temporary directory:

N.B: At the moment the antivirus software WEBROOT is unable to allow you to select folders to be excluded from the antivirus scan. We recommend that you use an antivirus software that allows you to exclude folders.

Various errors are caused by a missing Microsoft Windows update. In particular in connection with the “NET Framework” and “Visual C++”.

Troubleshooting:
Make sure that Windows is constantly up to date.

NET Framework:
Currently used by hyperDENT is NET Framework Version 4

Download:
https://www.microsoft.com/en-US/download/details.aspx?id=17718

Microsoft Visual C++:
To ensure proper operation of hyperDENT the following versions must be installed.

Download:
vcredist vc++2005 – SP1 (X86)
http://www.microsoft.com/de-de/download/details.aspx?id=5638

vcredist vc++2005 – SP1 MFC
http://www.microsoft.com/de-de/download/details.aspx?id=26347

vcredist vc++2008 – SP1 (X86)
https://www.microsoft.com/en-us/download/details.aspx?id=5582

vcredist vc++2010 – SP1 (X86)
https://www.microsoft.com/de-de/download/details.aspx?id=8328

vcredist vc++2013 (X86)
https://www.microsoft.com/en-US/download/details.aspx?id=40784

vcredist vc++2015 (X64)
https://www.microsoft.com/de-de/download/details.aspx?id=48145

Error Message:

1. „STOPP due to collision with „tool shank“

Reason:

The tools which had been selected is not long enough to machine the part without causing a collision between tool and indication.

The job causing the error is variable.

But you can recognize that job within following line of the error-message

***Calculation of job Coping with hole (6. Restmaterial inside copings Ø1mm …..

Within the brackets you can find the corresponding job-name.

In that sample case it’s  „Restmaterial inside copings Ø1mm“.

Solution:

1. Use longer tool:

Please open the template and select the job causing the error message. Within that job you can choose now a longer tool.

2. Activate „Avoid collision“:

Please open the template and select the job causing the error message. Instead of choosing a longer tool you can also activate the parameter “Avoid collision”.

While parameter is active all toolpaths causing collision get deleted. However because of that not all areas are getting machined.          

Attention:

Deleting toolpaths for finishing jobs is usually not critical.

But you should be careful when it comes to roughing jobs. Because of the fact that not all toolpaths are generated there is a risk of leaving to much restmaterial. That could cause breaking tools.