Frequently Asked Questions

What are the hardware requirements for hyperDENT?

PC configuration

USB – Slot: x
Processor (min.): Intel Core i5 2,8GHz
Processor (recomm.): Intel Core i7 3,2GHz
RAM memory (min.): 8 GB
RAM memory (recomm.): 16 GB
Graphic card: NVIDIA (A perfect function with other graphics cards cannot be guaranteed.)
VRAM Graphic card (min.): 2 GB
VRAM Graphic card (min.): 4 GB
HDD: 60 GB

What are the Software Requirements for hyperDENT?

Operating Systems

  • Windows® 7
  • Windows® 10

To ensure an error-free data exchange within hyperDENT and hyperVIEW, the User Account Control has to be deactivated in Windows.

To this purpose, proceed as follows: Click Start > Control panel and enter the string User Account Control in the search field. Deactivate the option in the dialogue displayed. Then close the dialogue.

 

What should I do when I get the omBof error message?

Error origin:

Microsoft Visual C++ 2005 SP1 is not installed.

Troubleshooting:

Installation of Microsoft C++ 2005 SP1

Downloadlink:

http://www.microsoft.com/de-de/download/details.aspx?id=5638

If C++2005 SP1 does not solve the problem please add also Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC

http://www.microsoft.com/de-de/download/details.aspx?id=26347

What should I do when I get the error message: Global settings are corrupt, missing or inaccessible, hyperDENT will close?

Settings are corrupt

Error message:

Settings are corrupt message

 

 

 

Error origin:

In a crash or irregular shutdown of hyperDENT it may happen that the file settings.xml, which is normally updated when you quit, will be damaged.

Troubleshooting:

Delete the settings.xml file in the file path:

 C:\user\<user name>\AppData\Roaming\hyperDENT

(Info: AppData is a hidden file!)

hyperDENT starts with the default settings. Important => check the general settings in hyperDENT, especially file paths!

If a copy of settings.xml is available, copy it into the folder!

Note: Regularly update a copy of the settings.xml

After reading the backed-up copy hyperDENT starts again with the saved settings.

 

Error Messages

1) Errors in connection to anti-virus scans

Error message:

– Error: Cannot open Toolpath file c:\…..\tmp.pof

– cyrun-Error/Abort

– Zyklus unerwartet beendet

Troubleshooting:

To ensure proper operation the following folders must be excluded from the antivirus scan.

Work directory:

Work directory

 

 

 

 

Temporary directory:

Temporaer Verzeichnis

 

 

 

 

N.B: At the moment the antivirus software WEBROOT is unable to allow you to select folders to be excluded from the antivirus scan. We recommend that you use an antivirus software that allows you to exclude folders.

Windows updates

Various errors are caused by a missing Microsoft Windows update. In particular in connection with the “NET Framework” and “Visual C++”.

Troubleshooting:
Make sure that Windows is constantly up to date.

NET Framework:
Currently used by hyperDENT is NET Framework Version 4

Download:
https://www.microsoft.com/en-US/download/details.aspx?id=17718

Microsoft Visual C++:
To ensure proper operation of hyperDENT the following versions must be installed.

Download:
vcredist vc++2005 – SP1 (X86)
http://www.microsoft.com/de-de/download/details.aspx?id=5638

vcredist vc++2005 – SP1 MFC
http://www.microsoft.com/de-de/download/details.aspx?id=26347

vcredist vc++2008 – SP1 (X86)
https://www.microsoft.com/en-us/download/details.aspx?id=5582

vcredist vc++2010 – SP1 (X86)
https://www.microsoft.com/de-de/download/details.aspx?id=8328

vcredist vc++2013 (X86)
https://www.microsoft.com/en-US/download/details.aspx?id=40784

vcredist vc++2015 (X64)
https://www.microsoft.com/de-de/download/details.aspx?id=48145

 

CAD / CAM libraries

hyperDENT Implant Components

Download CAD libraries

Have you installed the necessary CAD library? Download your library here:

3Shape

Dental Wings

Exocad

Download CAM libraries

Have you purchased the CAM library and hyperDENT license? An update of an existing hyperDENT license is required.

Biomet 3I Certain

Camlog Screwline

Dentsply Sirona Xive

Nobel Biocare Active

Nobel Biocare Branemark

Nobel Biocare Replace

Straumann Bonelevel

Straumann SynOcta

Please note: Scanbodies, screwdriver and CAM libraries must be purchased here first: Product Catalogue

Downloads

Teamviewer

To help us better assist you with your issues, we may require you to share your screen with us via remote control.

If so, please click on the link below to be directed to our Teamviewer download.

→ FOLLOW-ME! Teamviewer

hyperDENT V8.2

Find here the latest hyperDENT update Version for download. Make sure a initial installation is already available on your system. Bevor updating the downloaded file, please check your maintenance date. If necessary update your license before.

Please click on the link below to be directed to our hyperDENT V8.2 download.

hyperDENT V8.2

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